Ditemukan 355 dokumen yang sesuai dengan query
Deka Dian Utami, author
ABSTRAK
Tesis ini bertujuan untuk melakukan analisis faktor-faktor penentu kesuksesan TQM, analisis sebab-akibat Fishbone Diagram dan merancang service blueprinting untuk peningkatan kualitas layanan sertifikat elekronik pada Badan Siber dan Sandi Negara. Dalam mencapai tujuan ini, telah dilakukan kajian literatur, survei melalui kuesioner dengan responden sebanyak 310 orang pegawai BSSN dan wawancara...
Jakarta: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
T50492
UI - Tesis (Membership) Universitas Indonesia Library
Kimbler, D. L.
London: Chapman & Hall , 1997
658.404 KIM t
Buku Teks Universitas Indonesia Library
Robbins, Stephen P., author
Jakarta: Erlangga , 2002
302.35 ROB p
Buku Teks Universitas Indonesia Library
Cohen, Steven, author
San Francisco: Jossey-Bass, 1993
350.007 8 COH t
Buku Teks Universitas Indonesia Library
Sardi Eko Sutikno, author
ABSTRAK
Dalam lingkungan bisnis dewasa ini, fungsi pemeriksa intern telah berkembang yang semula hanya sebagai pengecek bidang keuangan, kini menjadi partner dari management dalam membantu mencapai tujuan organisasi.
Pemeriksa intern mempunyai peran ganda yakni di satu pihak sebagai konsultan dalam organisasi, di lain pihak harus berperan sebagai polisi. Untuk melaksanakan tugasnya dalam...
Depok: Fakultas Teknik Universitas Indonesia, 1998
T-Pdf
UI - Tesis (Membership) Universitas Indonesia Library
Cortada, James W., author
New York: McGraw-Hill, 1995
R 658.562 COR m
Buku Referensi Universitas Indonesia Library
Rohman, author
Nowadays, service quality given by government oflicer is a central issue in implementing good that the government is conceming, quick service process, accurate, economical and transparence are hopes that the society waits for. Focus in this research meant by getting the datas and information about service quality given by East...
Depok: Universitas Indonesia, 2006
T22138
UI - Tesis (Membership) Universitas Indonesia Library
Summers, Donna C. S., author
New Jersey: Pearson/Prentice Hall, 2005
658.401 3 SUM q
Buku Teks Universitas Indonesia Library
Aikens, C. Harold, author
Presents quality as a core value that influences virtually every decision and behavior within an organization. This textbook examines the link between management practice, employee behaviors and quality, and demonstrates how Quality Inspired Management (QIM) can lead to a quality-driven enterprise...
New Jersey: Pearson/Prentice Hall, 2006
658.401 3 AIK q
Buku Teks Universitas Indonesia Library
DeFeo, Joseph A., author
"Dr. Juran?s life work on quality--boiled down to a concise guide to creating a strong, successful, globally competitive enterprise Dr. Joseph Juran was a true visionary in the field of quality, and his words continue to inspire. One of his main mantras was "Take care of the quality, and the...
New York: McGraw-Hill, 2014
658.401 3 DEF j
Buku Teks Universitas Indonesia Library
