Ditemukan 40 dokumen yang sesuai dengan query
Evenson, Renee, 1951-, author
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of...
New York: American Management Association, 2011
e20440378
eBooks Universitas Indonesia Library
Justice, Thomas, author
The Facilitator’s Fieldbook has long been the go-to resource for novice and experienced facilitators alike. The book gives managers, trainers, and group leaders in any industry the step-by-step procedures, checklists, guidelines, samples, and templates they need to make any group work like a well-oiled machine. Comprehensive and practical, The Facilitator’s...
New York: [American Management Association;, ], 2012
e20437422
eBooks Universitas Indonesia Library
The American Management Association's seminar and course leaders are among the most insightful and skilled educators in the business, consistently delivering outstanding, innovative exercises to improve individual and organizational performance. The AMA Trainers' Activity Book presents 25 exercises used successfully by AMA's seminar leaders throughout the world. Reflecting the most...
New York: [American Management Association;, ], 2004
e20438500
eBooks Universitas Indonesia Library
Discover the learning value of games, exercises, and puzzles. Revised edition...
Alexandria, VA: [American Society for Training and Development Press;American Society for Training and Development Press;American Society for Training and Development Press, American Society for Training and Development Press], 2005
e20435722
eBooks Universitas Indonesia Library
Evenson, Renee, 1951-, author
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role....
New York: American Society for Training and Development, 2005
e20441696
eBooks Universitas Indonesia Library
Cadwell, Charles M., author
How to keep a person or team on track and work well with diverse personalities. By definition, a facilitator is a person who makes things easy. But if you sometimes find the role to be tough?mainly because you're a manager, not a professional facilitator?this targeted book provides all the help...
New York: [American Management Association;, ], 1997
e20440435
eBooks Universitas Indonesia Library
Millbower, Lenn, author
"Entertainers and trainers have a lot in common. Both require an audience. Both require a polished, professional delivery. And both must attract -- and keep -- attention. Or else the show is over. Unlike the audience at a show, training participants are often disinterested and easily distracted. In order to...
New York: [American Management Association, ], 2003
e20438146
eBooks Universitas Indonesia Library
Miller, Brian Cole, author
Most managers, supervisors, and team leaders realize the importance of team-building, but just can?t seem to find the time in their busy schedules. More Quick Team-Building Activities for Busy Managers provides the solution! The book contains 50 all-new exercises that can be conducted in 15 minutes or less, and which...
New York: American Management Association, 2007
e20443560
eBooks Universitas Indonesia Library
Delvin, Kimberly, author
Alexandria: ATD Press, 2015
658.812 DEV c
Buku Teks Universitas Indonesia Library
Miller, Brian Cole, author
Every group can benefit from team-building exercises. But sometimes it's not practical to embark on a full-scale training initiative. Now, supervisors, managers, and team leaders have 50 team-building activities to choose from, all of which can be implemented with no special facilities, big expense, or previous training experience...
New York: [American Management Association, ], 2004
e20438137
eBooks Universitas Indonesia Library
