Ditemukan 1191 dokumen yang sesuai dengan query
Yusup Widayanto, author
Satelindo Telecast Services (Asia Link) merupakan suatu jenis layanan produk telekomunikasi dengan memanfaatkan teknologi transmisi satelit yang memiliki peluang bisnis yang cukup besar untuk meningkatkan pendapatan PT. Satelindo. Pada kenyataannya tingkat penggunaan layanan jasa telecast sejak mulai diluncurkan pada tahun 1998 hingga sekarang angka pertumbuhannya kecil dan cenderung fluktuatif serta...
Depok: Fakultas Teknik Universitas Indonesia, 2004
T14943
UI - Tesis (Membership) Universitas Indonesia Library
Zemke, Ron
Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned ""service recovery."" And, surprisingly, customers who experience world-class Knock Your Socks Off service recovery become...
New York: [American Management Association, ], 2000
e20438120
eBooks Universitas Indonesia Library
Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better Keeping up with today's tougher and more demanding marketplace, Delivering Knock Your Socks Off Service is packed with all new techniques to help readers successfully work with even the most difficult customers...
New York: [American Management Association, ], 2007
e20438044
eBooks Universitas Indonesia Library
Arry Yuswandi, author
Akses pelayanan kesehatan dianggap berkontribusi pada status kesehatan. Propinsi Sumatera Barat merupakan salah satu propinsi dengan unmet need yang tinggi, artinya banyak penduduk yang membutuhkan pelayanan kesehatan tetapi mereka tidak dapat memperoleh pelayanan kesehatan. Berdasarkan data BPS (2003) terdapat 27,6% penduduk tanpa akses pelayanan kesehatan. Pada tahun 2003 ada sebanyak...
2006
T18986
UI - Tesis (Membership) Universitas Indonesia Library
Yaslis Ilyas, author
Jakarta: Djambatan, 2004
362.1 YAS w
Buku Teks Universitas Indonesia Library
Rusli Marzuki, author
Perpustakaan merupakan salah satu tempat di mana berbagai informasi terdokumentasi secara sistematis. Salah satu fungsi informasi adalah mengurangi ketidakpastian. Oleh karena itu potensi perpustakaan sebagai sumber informasi berperan dalam usaha pemerataan distribusi informasi dan mengurangi kesenjangan informasi. Perpustakaan Pusat Dokumentasi dan Informasi Ilmiah (PDII-LIPI) merupakan salah satu perpustakaan yang ada...
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2006
T21516
UI - Tesis (Membership) Universitas Indonesia Library
Kern, M. Kathleen, author
When it comes to virtual reference, one size doesn't fit all. What works in one library won't necessarily work in another. How do you figure out what to do? The recently published Virtual Reference Service Guidelines from the Reference and User Services Association (RUSA), which is reproduced in appendix A,...
Chicago: [American Management Association, ], 2009
e20437714
eBooks Universitas Indonesia Library
Moyer, Jessica E., author
Contains twelve essays that provide critical reviews of existing research on readers' advisory services in the library as they apply to different library materials and types of patrons, each followed by comments by a practicing librarian and readers' advisor...
Chicago: [American Management Association, ], 2008
e20437676
eBooks Universitas Indonesia Library
Intner, Sheila S., author
In "Fundamentals of Managing Library Technical Services", seasoned expert Sheila Intner makes sense out of the chaos as she examines the roles and responsibilities of the technical services manager. The processes for acquiring, cataloging, and preserving resources have undergone dramatic changes in the last decade, and library technical services departments...
Chicago: [American Management Association, ], 2008
e20437561
eBooks Universitas Indonesia Library
Gallagher, Richard S., author
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. "The Customer Service Survival Kit" explains how to use the right words to...
New York: [American Management Association, ], 2013
e20437354
eBooks Universitas Indonesia Library
