Ditemukan 125 dokumen yang sesuai dengan query
Oberstein, Sophie, author
Getting butts in seats is not a measure of success nor is it a guarantee that your messages will be heard. Beyond Free Coffee & Donuts will help you get the word out. Understand what motivates customers (both external and internal), develop a successful marketing campaign, and learn the essentials...
Alexandria, VA: [American Society for Training and Development Press;, ], 2003
e20438663
eBooks Universitas Indonesia Library
Toister, Jeff, author
Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this book takes a novel...
New York: [American Management Association;;;, ], 2013
e20437197
eBooks Universitas Indonesia Library
Williamson, Bobette Hayes, author
Assess, design, deliver, and evaluate training that is right for every employee. As the global marketplace expands, the need for a flexible, well-trained workforce grows with it. Training employees to master business-critical skills has become a baseline requirement for managerial success. This book provides the tools and techniques to assess,...
New York: [American Management Association;, ], 2007
e20437020
eBooks Universitas Indonesia Library
Nilson, Carolyn, author
The knowledge, skills and guidance managers need to become true learning leaders. Now more than ever, a versatile, well-trained workforce is critical to an organization?s success. Written for managers from a wide range of functional areas, this book gives any manager responsible for training the tools to help employees learn...
New York: [American Management Association;, ], 2007
e20437015
eBooks Universitas Indonesia Library
Dubois, David D., author
Amherst: HRD Press, 1993
658.312 DUB c
Buku Teks Universitas Indonesia Library
Hattori, Ruth Ann, author
Innovation Training will teach learners the principles and practices of innovation, and help you create training programs that foster an organization that thinks and acts with more urgency, responsiveness, flexibility and creativity...
Alexandria, VA: [American Society for Training and Development Press;;;, ], 2004
e20438748
eBooks Universitas Indonesia Library
Contents :
- A NOTE FROM APOLLO RESEARCH INSTITUTE
- EXECUTIVE SUMMARY
- INTRODUCTION
- SECTION 1: DEVELOPING THE STRATEGY
- SECTION 2: THE STATE OF ALIGNMENT
- SECTION 3: ALIGNMENT BARRIERS
- SECTION 4: ALIGNMENT STRATEGIES
- CONCLUSION & POLICY RECOMMENDATIONS...
Alexandria, VA: American Society for Training & Development, 2012
e20440880
eBooks Universitas Indonesia Library
Neal, Bruno, author
Contents :
- Characteristics of informal learning
- Informal Learning and The Addie Proces
Step 1: Analysis-discovering learner needs
Step 2: Design-meeting learning objectives
Step 3: Development-writing the informal learning course
Step 4: Implementation-learning promoters
Step...
Alexandria, VA: American Society for Training & Development, 2012
e20440878
eBooks Universitas Indonesia Library
Bingham, Tony, author
Offers a powerful set of methods, tools, and strategies that will help you effectively present a convincing business case for learning.
Written by two leading authorities on learning and presentations, Presenting Learning reveals how to communicate with C-level decision makers in a language these executives understand and respect. An easily applicable...
Alexandria, Virginia: American Society for Training & Development, 2007
e20441278
eBooks Universitas Indonesia Library
Patrick, Julie, author
Contents
- On-the-job training (OJT)
- One-on-one instruction
- Classroom setting
- Synchronous online
- Asynchronous online
- Putting It all together
- References & resources
- Job aid ...
Alexandria, VA: American Society for Training & Development, 2011
e20440995
eBooks Universitas Indonesia Library
