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Found 190656 Document(s) match with the query 20446749
Efek tingkat partisipasi pelanggan dan atribusi kegagalan layanan terhadap kepuasan pelanggan dalam konteks pemulihan layanan: tinjauan teori equity dan teori atribusi = The Effect of customer participation level and failure attribution to customer satisfaction with service recovery from the perspective of equity theory and attribution theory
Author : Istijanto, author
Call Number : D1704
Collection Type : UI - Disertasi Membership
Location : Universitas Indonesia Library
Pengaruh Motivasi Pembelian dan Penyesalan Pasca Beli terhadap Keluhan = Effects of Purchase Motivation and Post-Purchase Regret toward Complaints
Author : Sipahutar, Grace Celia Yohana, author
Call Number : S-pdf
Collection Type : UI - Skripsi Membership
Location : Universitas Indonesia Library
Pengaruh persepsi-keadilan terhadap kepercayaan dan komitmen daripada pengadu-keluhan: suatu telaah pada mahasiswa pemakai telepon seluler di Bandung
Author : Leokadia Retno Adriani, author
Call Number : T18848
Collection Type : UI - Tesis Membership
Location : Universitas Indonesia Library
Analisis peranan ekuitas merek terhadap kepuasan pelanggan dan loyalitas merek pada The Harvest Patissier & Chocolatier = Role of brand equity to customer satisfaction and brand loyalty at The Harvest Patissier & Chocolatier
Author : Gita Larasati, author
Call Number : S44234
Collection Type : UI - Skripsi Membership
Location : Universitas Indonesia Library
Analisis penanganan keluhan pelanggan oleh instalasi pemasaran dan humas Rumah Sakit Umum Pusat Fatmawati tahun 2012 = Analysis of handling customer complaints by Marketing and Public Relations installation at RSUP Fatmawati in 2012
Author : Nurul Afriani, author
Call Number : S-Pdf
Collection Type : UI - Skripsi Open
Location : Universitas Indonesia Library
Strategi merespon customer complaint pada kegagalan jasa: study pada online shopper e-marketplace di Indonesia = Strategy to response customer complaint in service failure: a study of online shopper e-marketplace in Indonesia
Author : Rizky Wijayanti, author
Call Number : S-Pdf
Collection Type : UI - Skripsi Membership
Location : Universitas Indonesia Library
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