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Ditemukan 190895 dokumen yang sesuai dengan query 20446749
Efek tingkat partisipasi pelanggan dan atribusi kegagalan layanan terhadap kepuasan pelanggan dalam konteks pemulihan layanan: tinjauan teori equity dan teori atribusi = The Effect of customer participation level and failure attribution to customer satisfaction with service recovery from the perspective of equity theory and attribution theory
Pengarang : Istijanto, author
No. Panggil : D1704
Jenis Koleksi : UI - Disertasi Membership
Lokasi : Universitas Indonesia Library
Pengaruh persepsi-keadilan terhadap kepercayaan dan komitmen daripada pengadu-keluhan: suatu telaah pada mahasiswa pemakai telepon seluler di Bandung
Pengarang : Leokadia Retno Adriani, author
No. Panggil : T18848
Jenis Koleksi : UI - Tesis Membership
Lokasi : Universitas Indonesia Library
Analisis peranan ekuitas merek terhadap kepuasan pelanggan dan loyalitas merek pada The Harvest Patissier & Chocolatier = Role of brand equity to customer satisfaction and brand loyalty at The Harvest Patissier & Chocolatier
Pengarang : Gita Larasati, author
No. Panggil : S44234
Jenis Koleksi : UI - Skripsi Membership
Lokasi : Universitas Indonesia Library
Analisis penanganan keluhan pelanggan oleh instalasi pemasaran dan humas Rumah Sakit Umum Pusat Fatmawati tahun 2012 = Analysis of handling customer complaints by Marketing and Public Relations installation at RSUP Fatmawati in 2012
Pengarang : Nurul Afriani, author
No. Panggil : S-Pdf
Jenis Koleksi : UI - Skripsi Open
Lokasi : Universitas Indonesia Library
Strategi merespon customer complaint pada kegagalan jasa: study pada online shopper e-marketplace di Indonesia = Strategy to response customer complaint in service failure: a study of online shopper e-marketplace in Indonesia
Pengarang : Rizky Wijayanti, author
No. Panggil : S-Pdf
Jenis Koleksi : UI - Skripsi Membership
Lokasi : Universitas Indonesia Library
Pengaruh perceived quality terhadap repurchase intention yang di mediasi oleh variabel-variabel perceived equity, perceived value, customer satisfaction, expected switching cost, dan brand preference : studi kasus pelanggan Garuda Indonesia = The effect of perceived quality toward repurchase intention with mediating variables of perceived equity, perceived value, customer satisfaction, expected switching cost, and brand preference : case study of Garuda Indonesia
Pengarang : Debby Erwina, author
No. Panggil : T38597
Jenis Koleksi : UI - Tesis Membership
Lokasi : Universitas Indonesia Library
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