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Found 165969 Document(s) match with the query 20477303
Perceived quality, customer satisfaction, switching barrier dan customer loyalty pada konteks business to business = Perceived quality, customer satisfaction, switching barrier and customer loyalty in business to business context
Author : Nisa Sofnia, author
Call Number : T50398
Collection Type : UI - Tesis Membership
Location : Universitas Indonesia Library
Pengaruh perceived switching cost dan customer satisfaction terhadap customer loyalty = Effects of perceived switching cost and customer satisfaction on customer loyalty
Author : Nasution, Yudhita Asih Putri, author
Call Number : T-Pdf
Collection Type : UI - Tesis Membership
Location : Universitas Indonesia Library
Pengaruh perceived quality terhadap repurchase intention yang di mediasi oleh variabel-variabel perceived equity, perceived value, customer satisfaction, expected switching cost, dan brand preference : studi kasus pelanggan Garuda Indonesia = The effect of perceived quality toward repurchase intention with mediating variables of perceived equity, perceived value, customer satisfaction, expected switching cost, and brand preference : case study of Garuda Indonesia
Author : Debby Erwina, author
Call Number : T38597
Collection Type : UI - Tesis Membership
Location : Universitas Indonesia Library
Pengaruh Service Quality, Perceived Value pada Customer Satisfaction dan Loyalty di "Warunk Upnormal Jakarta" = The Effect of Service Quality, Perceived Value on Customer Satisfaction and Loyalty in "Warunk Upnormal Jakarta".
Author : Billy Muhammad Fadillah, author
Call Number : T-pdf
Collection Type : UI - Tesis Membership
Location : Universitas Indonesia Library
Pengaruh service innovation terhadap service quality, customer satisfaction, dan customer loyalty pada Bank di Indonesia = The influence of service innovation on service quality, customer satisfaction, and customer loyalty at Indonesia banking
Author : Vivie Nurjaningrum Putri Rantyanti, author
Call Number : T-pdf
Collection Type : UI - Tesis Membership
Location : Universitas Indonesia Library
Analisis pengaruh faktor switching cost sebagai moderasi hubungan antara customer perceived value customer satisfaction dan customer loyalty studi pada konsumen perusahaan pembiayaan = Analysis of switching cost factor as relationship moderation between customer perceived value customer satisfaction and customer loyalty study on consumer of financing company
Author : Berlian Temara, author
Call Number : T-Pdf
Collection Type : UI - Tesis Membership
Location : Universitas Indonesia Library
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