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Hasil Pencarian

 
Ditemukan 1 dokumen yang sesuai dengan query
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Arya Wicakpradana, author
Factors contributing to turnover intentions, service behaviors and performance of Indonesia's flag-carrier flight attendants = Faktor-faktor yang berkontribusi terhadap turnover intention perilaku layanan, dan kinerja awak kabin maskapai penerbangan nasional Indonesia
This study examined relationships between occupational stress, management commitment to service, and employee performance, which were mediated by job satisfaction, turnover intentions, and service behaviors. Employing quantitative approach, data was collected from a sample of 338 flight attendants of a flag carrier based in Indonesia using structured questionnaire as survey...
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
T53394
UI - Tesis Membership  Universitas Indonesia Library