Ditemukan 1 dokumen yang sesuai dengan query
DiJulius III, John R., author
Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations....
New York: [American Management Association, ], 2003
e20438140
eBooks Universitas Indonesia Library
