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Hasil Pencarian

 
Ditemukan 2 dokumen yang sesuai dengan query
cover
Gronroos, Cristian
Service management and marketing
Lexington: Lexington Book6c1990, 0
6588 Gro s
Buku Teks  Universitas Indonesia Library
cover
Gronroos, Cristian
Service management and marketing : managing the moments of truth in service competition / Christian Gronroos
Lexington: Lexington Book, 1990
658.8 GRO s
Buku Teks  Universitas Indonesia Library