Ditemukan 1 dokumen yang sesuai dengan query
Lundin, William, 1923- , author
This helpful guide defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how...
New York: American Management Association, 2009
e20448651
eBooks Universitas Indonesia Library
