Ditemukan 1 dokumen yang sesuai dengan query
Tarigan, Rostiana, author
Entry barrier is decrease progressively in era globalization. Because of that quality of product and sen/ice must been takencare. Total of Quality Management ( TQM) represent management quality of service which cannot be disregarded, considering society claim govemment organization have to become servant, government organization must became steward to serve...
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
T21638
UI - Tesis (Membership) Universitas Indonesia Library