Ditemukan 1 dokumen yang sesuai dengan query
Tenny Rosanti, author
The House of representative's library is one supporting component of the performance of the House of Representatives' member and its lines. With the changing of time, the library is demanded to provide a prompt and precise information services. Five dimensions of Servqual namely reliability, assurance, tangibles, empathy and responsiveness become...
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
T14170
UI - Tesis (Membership) Universitas Indonesia Library
