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Hasil Pencarian

 
Ditemukan 1 dokumen yang sesuai dengan query
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Dedi Sunandar, author
Transformasi korporasi manajemen PT Hotel Indonesia Natuor = The corporate management transformation of PT. Hotel Indonesia Natour (PT.HIN) as a corporate in service quality (servqual) business
PT Hotel Indonesia Natour (PT.HlN) as a corporate was built from the merger between PT Hotel Indonesia lnternational (PT.HII) and PT Natour in 2001. The decline of physical service quality (tangible) and the service level (intagible) will influence the competitive ability ofthe hotel business. A vertical and bureaucratic organization ,...
Depok: Fakultas llmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
T22650
UI - Tesis (Membership)  Universitas Indonesia Library