Ditemukan 1 dokumen yang sesuai dengan query
Sigit Pramono, author
The homogeneity of services offered by airlines contributes toward fierce competition among them. Airlines need to make different services, thus providing a competitive advantage for the airline. Online review websites provide a great opportunity for customers to write reviews in evaluating products or services online. Airlines could strategically use online...
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
T53701
UI - Tesis Membership Universitas Indonesia Library