Ditemukan 1 dokumen yang sesuai dengan query
Nainggolan, Saito T.P., author
ABSTRACT
The competition in the hotel industry is very hostile. This happens because there are many players competing ¡n this industry. Hotels, with or without stars, are trying very hard to boost their market scares through attracting their customers or guests.
Meeting the continuously changing needs and expectations of the customers in...
2001
T-Pdf
UI - Tesis (Membership) Universitas Indonesia Library
