Ditemukan 1 dokumen yang sesuai dengan query
Fani Stiyanti, author
This study aims to determine the influence of service climate and prime service of HR as an independent variable towards customer engagement as the dependent variable. The study was conducted at ABC Bank, Priority Services unit X Branch Office in mid-April to mid-May 2012. The method that was used in...
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012
T30636
UI - Tesis Open Universitas Indonesia Library
