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Zeithaml, Valarie A., author

New York: The McGraw-Hill , 1996

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Buku Teks  Universitas Indonesia Library

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Zeithaml, Valarie A., author

San Francisco: McGraw-Hill, 2000

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Buku Teks  Universitas Indonesia Library

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Zeithaml, Valarie A., author

Boston : McGraw-HIll, 2006

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Zeithaml, Valarie A., author

Services Marketing recognizes that services present special challenges that must be identified and addressed in real circumstances. The heart of the book's content is to develop strong customer relationships through quality service...

New York: McGraw-Hill, 2013

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Buku Teks  Universitas Indonesia Library

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