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The moderator's survival guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you’ll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interview...
Waltham, MA: Morgan Kaufmann, 2014
e20427770
eBooks Universitas Indonesia Library
