Encyclopedia of practical management 2 : getting organized
by Jeff Olsonby
Gemini Books, 2000
 Buku Referensi
Encyclopedia of practical management 4 : delegating work
by Joseph T. Straub
Gemini Books, 2000
 Buku Referensi
Encyclopedia practical management 7 : building and leading teams
by Joseph T. Straub
Gemini Books, 2000
 Buku Referensi
Barrett, Peter, author
Facilities management : the dynamics of excellence
Wiley-Blackwell, 2014
 Buku Teks
Faulkner, Mike, author
Customer management excellence / Mike Faulkner
John Wiley & Sons, 2003
 Buku Teks
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