Penerapan customer relationship management (CRM) pada aplikasi pengiriman pesan instan : studi kasus whatsapp, wechat, line, kakaotalk
 Artikel Jurnal
Sitorus, Tivia Venica Tami, author
Pengaruh infrastruktur teknologi customer relationship management terhadap peningkatan laba dengan mediasi proses customer relationship management (CRM): studi empiris pada industri perbankan di Indonesia = The effect of technology infrastructure in customer relationship management on profit increases with customer relationship management (CRM) process mediation: empirical study on Indonesian banking industry / Tivia Venica Tami Sitorus
2016
 UI - Tesis (Membership)
Hudiaratama, author
Analisis kinerja management terkait customer relationship pada perusahaan jasa : studi kasus pada Hotel Wida = Analysis of management performance related to customer relationship in services company : a case study of Wida Hotel
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Skripsi (Membership)
Michael Adhikara Budi, author
Analisis customer value sebagai dasar penerapan customer relationship management (CRM) di industri telekomunikasi seluler
Fakultas Teknik Universitas Indonesia, 2004
 UI - Skripsi (Membership)
Siregar, Hans B. R., author
Perancangan CRM scorecard sebagai metode evaluasi customer relationship management pada Bank BRI
Fakultas Teknik Universitas Indonesia, 2004
 UI - Skripsi (Membership)
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