Christina Deni Rumiarti, author
Segmentasi pelanggan pada Customer Relationship Management di perusahaan ritel: studi kasus PT Gramedia Asri Media = Customer segmentation for customer relationship management on retail company: case study PT Gramedia Asri Media
Fakultas Ilmu Komputer Universitas Indonesia, 2017
 UI - Tugas Akhir
Dyche`, Jill, author
The CRM handbook : a business guide to customer relationship management
Addison-Wesley, 2002
 Buku Referensi
Adrian Payne, author
Strategic Customer Management: integrating relationship marketing and CRM
Cambridge University Press, 2013
 eBooks
Adittya, author
Rancangan sistem informasi pelayanan pelanggan berbasis electronic customer relationship management (E-CRM) Pada rumah sakit mata Prof. Dr. Isak Salim "Rini " (RSMA) tabun 2006 = Design of customer service information system base on electronic customer relationship management on Prof. Dr. Isak Salim "AINI" hospital (RSMA) in 2006
2007
 UI - Tesis (Membership)
Pengembantan prototipe sistem CRM (Customer Relationship Management) untuk travel agent
Fakultas Ilmu Komputer Universitas Indonesia, 2004
 UI - Skripsi (Membership)
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