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Gunawan, author

Hubungan antara elemen manajemen proses dan konsep TQM (Total Quality Mangement) (Studi kasus pada perusahaan jasa konsultasi)

Fakultas Teknik Universitas Indonesia, 1999

UI - Tesis (Membership)

Manalu, Dame Reiny Elvrida, author

Analisis manajemen kualitas pada layanan berbasis kartu dengan menggunakan pendekatan total quality management di Bank XYZ = Analysis of quality management in card based transaction using total quality management approach at Bank XYZ

[Fakultas Ekonomi dan Bisnis Universitas Indonesia;Fakultas Ekonomi dan Bisnis Universitas Indonesia, Fakultas Ekonomi dan Bisnis Universitas Indonesia], 2014

UI - Tesis (Membership)

Soin, Sarv Singh, author

Total quality control essential : key elements, methodologies and managing for success

McGraw-Hill, 1992

Buku Teks

Soin, Sarv Singh, author

Total quality control essentials: key elements, methodologies, and managing for success

McGraw-Hill, 1993

Buku Teks

Dahlgaard, Jens J., author

Fundamentals of total quality management : process analysis and improvement

Chapman & Hall, 1998

Buku Teks

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