Beyond total quality management : toward the emerging paradigm
by Greg Bounds [and others]
McGraw-Hill, 1994
 Buku Teks
Total quality control
by Dale H. Besterfield ... [and others]
Prentice-Hall, 1995
 Buku Teks
Bank, John, author
The essence of total quality management
Prentice-Hall, 2000
 Buku Teks
Fandy Tjiptono, author
Total quality management
Andi Offset, 1996
 Buku Teks
Guntur Pinandhita, author
Strategi penerapan total quality management dan quality culture untuk meningkatkan daya saing perusahaan kontraktor di Indonesia = Implementation strategy of total quality management and quality culture to increase the competitiveness of contractor companies in Indonesia
Fakultas Teknik Universitas Indonesia, 2019
 UI - Tesis (Membership)
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