M. Nur Rianto Al Arif, author
Customer relationship management dan pengaruhnya terhadap loyalitas nasabah bank: studi pada bank muamalat indonesia
FEB UIN Syarif Hidayatullah, 2015
 Artikel Jurnal
Agus Ridwan, author
The way for maintaining customer loyalty and using of e-commerce in developing company such a small and medium enterprises / Agus Ridwan
FEB UIN Syarif Hidayatullah, 2015
 Artikel Jurnal
Freemantle, David, author
50 hal kecil untuk menciptakan perubahan besar dalam layanan pelanggan
Buana Ilmu Populer, 2005
 Buku Teks
Sihaloho, Ifka Desy A., author
Pengaruh Customer Perceived Value terhadap Word of Mouth pelanggan Garuda Indonesia: studi pelanggan di Depok = The effect of customer perceived value to word Of mouth : study to Garuda Indonesia customer in Depok
Universitas Indonesia, 2012
 UI - Skripsi (Open)
Indar Robbi Mardiyan, author
Perbaikan proses pelayanan pelanggan dengan metode lean sigma : studi kasus pada departemen LDR PT Palyja = Improveing customer service process using lean sigma method : case study at LDR department of PT Palyja
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
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