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Aniza Nurfebriany, author

Analisis service recovery type dan recovery speed terhadap positive word-of-mouth dan repurchase intention pada e-commerce: marketplace = Analysis of service recovery type and recovery speed on positive word-of-mouth and repurchase intention in e-commerce marketplace

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017

UI - Skripsi (Membership)

Abdurrahman, author

Pengaruh customer perceived value terhadap word of mouth pelanggan Starbucks coffee Universitas Indonesia = The effect of customer perceived value to word of mouth by customer of Starbucks coffee University of Indonesia

Universitas Indonesia, 2016

UI - Skripsi (Membership)

Farah Aulia Putri, author

Analisis pengaruh social media interaction terhadap emotional attachment brand relationship quality dan word of mouth studi kasus festival musik di Jakarta dan Depok = The effect of social media interaction on emotional attachment brand relationship quality and word of mouth case study music festivals in Jakarta and Depok

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Skripsi (Membership)

Nita Theodora Bustan, author

Analisis pengaruh Service Recovery terhadap Customer Loyalty : studi kasus Carwash-Bengkel Autoklin = Analysis the effect of service recovery toward customer loyalty : case study on Carwash workshop-Autoklin

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012

UI - Skripsi (Membership)

Ninna Faradilla Keumala Dewi, author

Efek komunikasi word-of mouth pada persepsi keadilan, kepuasan, dan intensi penggunaan ulang pelanggan pasca keluhan

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2006

UI - Tesis (Membership)

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