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Sisca Aulia, author

Pengaruh kualitas layanan terhadap kepuasan dan word of mouth di perguruan tinggi swasta = Effect of service quality satisfaction and word of mouth in public university

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2015

UI - Tesis (Membership)

Bilqis Safira, author

Service quality and price perception of service: influence on customer satisfaction and behavioral intention moderated by external word of mouth = Kualitas layanan dan persepsi harga layanan: pengaruh kepuasan pelanggan dan niat perilaku dimoderasi oleh word of mouth eksternal

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019

UI - Skripsi (Membership)

Metha Hestining Wigati, author

Pengaruh persepsi kualitas (perceived quality) dan persepsi nilai (perceived value) terhadap electronic word-of-mouth (eWOM) melalui mediasi kepuasan pelanggan (customer satisfaction): studi pada pengguna aplikasi Langit Musik = The effect of perceived quality and perceived value to electronic-word-of-mouth through customer satisfaction mediation: studied on Langit Musik application user / Metha Hestining Wigati

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018

UI - Tesis (Membership)

Angela Dewi Falencia, author

Pengaruh restaurant satisfaction dan knowledge sharing motivation terhadap electronic word-of-mouth intention dengan peran moderasi technology acceptance factors: studi pada konsumen Kintan Buffet Kota Kasablanka Mall Jakarta Selatan yang menggunakan Instagram = Effects of restaurant satisfaction and knowledge sharing motivation on electronic word-of-mouth intention with the moderating role of technology acceptance factors: study on Kintan Buffet Kota Kasablanka Mall South Jakarta consumers who use Instagram

Fakultas Ilmu Administrasi Universitas Indonesia, 2018

UI - Skripsi (Membership)

Siti Kairani, author

Analisis pengaruh kualitas jasa nilai dan kepuasan terhadap niat perilaku konsumen (Studi kasus Lembaga Bahasa I Can Read) = Analyzing the effect of service quality value and customer satisfaction to behavioral intentions (Case study I Can Read Literacy)

2014

UI - Skripsi (Membership)

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