Storbacka, Kaj, author
Customer relationship management
Mcgraw-Hill, 2001
 Buku Teks
Cunningham, Michael J., author
Customer relationship management
Capstone, 2002
 Buku Teks
Customer relationship management
 Buku Teks
Fakhira Fiyanti Putri, author
Penerapan Customer Relationship Management untuk Meningkatkan Loyalitas Pelanggan pada UMKM Alas Kaki = Implementation of Customer Relationship Management Based on Customer Lifetime Value to Increase Customer Loyalty in Footwear MSMEs
Fakultas Teknik Universitas Indonesia, 2023
 UI - Skripsi Membership
Software requirement pattern untuk aplikasi CRM di Rumah Sakit
Fakultas Ilmu Komputer Universitas Indonesia, 2005
 UI - Tesis Membership
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