Fitzsimmons, James A, author
Service management : operations, strategy, and information technology
McGraw-Hill, 2006
 Buku Teks
Muhammad Ganjar Nugraha, author
Perancangan Awal Strategi dan Portofolio Pelayanan Teknologi Informasi: Studi Kasus Badan Siber dan Sandi Negara = Initial Designing of Information Technology Service Strategy and Portofolio: Case Study National Crypto and Cyber Agency
Fakultas Ilmu Komputer Universitas Indonesia, 2018
 UI - Tugas Akhir
Muhammad Ganjar Nugraha, author
Perancangan awal strategi dan portofolio pelayanan teknologi informasi: Studi kasus Badan Siber dan Sandi Negara = Initial designing of information technology service strategy and portofolio: Case study National Crypto and Cyber Agency
Fakultas Ilmu Komputer Universitas Indonesia, 2018
 UI - Tugas Akhir
Future information technology, application, and service: futureTech 2012, volume 1
James Jong Hyuk Park, Victor C.M. Leung, Cho-Li Wang, Taeshik Shon, editor
[Springer, ], 2012
 eBooks
Future information technology, application, and service: futureTech 2012, volume 2
James Jong Hyuk Park, Victor C.M. Leung, Cho-Li Wang, Taeshik Shon, editor
[, Springer], 2012
 eBooks
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