Fandy Tjiptono, author
Total quality management
Andi Offset, 1996
 Buku Teks
Tarigan, Rostiana, author
Kendala-kendala dalam penerapan Total Quality Manajemen (TQM) di badan POM = Constraints in applying Total of Quality MAnagement in National Agency of Drug and Food Control
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
 UI - Tesis (Membership)
Manalu, Dame Reiny Elvrida, author
Analisis manajemen kualitas pada layanan berbasis kartu dengan menggunakan pendekatan total quality management di Bank XYZ = Analysis of quality management in card based transaction using total quality management approach at Bank XYZ
[Fakultas Ekonomi dan Bisnis Universitas Indonesia;Fakultas Ekonomi dan Bisnis Universitas Indonesia, Fakultas Ekonomi dan Bisnis Universitas Indonesia], 2014
 UI - Tesis (Membership)
Total quality management / Dale H. Besterfield...[et al]
Prentice-Hall, 1995
 Buku Teks
Hradesky, John L., author
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
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