Gadih Ranti, author
Fakultas Teknik Universitas Indonesia, 2004
UI - Tesis (Membership)
Santi Hendrarti, author
Universitas Indonesia, 2002
UI - Tesis Membership
Bank, John, author
Prentice-Hall, 2000
Buku Teks
Fandy Tjiptono, author
Andi Offset, 1996
Buku Teks
Fandy Tjiptono, author
Andi Offset, 2003
Buku Teks