Hasim Hanafie, author
Rancangan pengendalian kualitas pelayanan dalam industry perhotelan menggunakan pendekatan Quality Function Deployment (QFD) = Quality control service design in the hospitality industry using Quality Function Deployment (QFD) approach
Fakultas Teknik Universitas Indonesia, 2011
 UI - Tesis (Open)
Oodan, Anthony, author
Telecommunications quality of service management: from legacy to emerging services
Institution of Engineering and Technology, 2009
 eBooks
Goetsch, David L., author
Quality management for organizational excellence : introduction to total quality
Pearson, 2016
 Buku Teks
Gita Armelia Kawe, author
Analisis pengaruh service quality perception dan merchandise quality perception terhadap behavioral intentions pada industri casual dining restaurant dengan brand trust sebagai variabel mediasi: studi kasus: restoran Warunk Upnormal = The effect of service quality perception and merchandise quality perception toward behavioral intentions on casual dining restaurant industry with brand trust as mediating variable: case study: restoran Warunk Upnormal
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Skripsi (Membership)
Ireland, Lewis R., author
Quality management for projects and programs
Project Management Institute, 1991
 Buku Teks
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