Aisyah Nur Mahmudah, author
Penilaian kualitas pelayanan frontliner generasi X dan Y terhadap kepuasan pelanggan dengan menggunakan servqual dan kano = Service quality assessment of X and Y generation frontliner using servqual and kano model
Fakultas Teknik Universitas Indonesia, 2019
 UI - Tesis (Membership)
Alfari Nabawi Putra Aji, author
Pengaruh e-service quality terhadap customer repurchase intention melalui customer satisfaction pada Zalora Indonesia = The effect of e-service quality towards customer repurchase intention through customer satisfaction on Zalora Indonesia
Fakultas Ilmu Administrasi Universitas Indonesia, 2018
 UI - Skripsi (Membership)
Agustinus Cahyo Nugroho, author
Analisis kualitas pelayanan kapal roro PT. ASDP Indonesia Ferry lintas Merak-Bakauheni dari sisi pengguna jasa = Analysis of PT. ASDP Indonesia Ferry Roro ship s service quality in Merak Bakauheni trajectory from passengers point of view / Agustinus Cahyo Nugroho
2017
 UI - Tesis (Membership)
Kasmir, author
Etika customer service
RajaGrafindo Persada, 2005
 Buku Teks
Kasmir, author
Etika customer service / Kasmir
RajaGrafindo Persada, 2005
 Buku Teks
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