Wahyu Putranto, author
Pengaruh penerapan Customer Retention Strategies (financial bonds and social bonds) terhadap pembentukan kepuasan pelanggan pada Celebrity Fitness Indonesia cabang Botani Square Bogor = Effect of applying Customer Retention Strategies (financial bonds and social bonds) to generate Customer Satisfaction in Celebrity Fitness Indonesia Botani Square Bogor branch
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012
 UI - Skripsi (Open)
DiJulius III, John R., author
Secret service: hidden systems that deliver unforgettable customer service
[American Management Association, ], 2003
 eBooks
Harris, Elaine K, author
Customer service : a practical approach / Elaine K. Harris
Pearson , 2013
 Buku Teks
Ben Abdallah, author
Pengaruh service quality dan price fairness terhadap student satisfaction (studi kasus: KKI FEUI UI dan KKI F Psi UI = Effects of service quality and price fairness on student satisfaction case study KKI FEUI and KKI F Psi UI
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Ni Luh Nicken Sumbariana Sugusta, author
Analisis corporate social responsibility dan service quality terhadap customer satisfaction dan pengaruhnya terhadap customer loyalty; studi kasus pada produk seluler XL (PT. XL Axiata, Tbk) = Analysis the effect of corporate social responsibility and service quality on customer satisfaction and the impact on customers loyalty; case study on XL cellular Ppoduct in PT. XL Axiata, Tbk.
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2011
 UI - Tesis (Open)
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