Rangkuti, Freddy, author
Measuring customer satisfaction
Gramedia, 2002
 Buku Teks
Lin, Lawrence, author
Statistical tools for measuring agreement
[Springer, ], 2012
 eBooks
Shelton, Patrick J.
Measuring and improving patient satisfaction
London : AN Aspen Publication, 2000,
 Buku Teks
Steiber, Steven, author
Measuring and managing patient satisfaction
American Hospital Publishing, 1990
 Buku Referensi
Golding, E.W., author
Electrical measurements and measuring instruments
Pitman Paperbacks, 1970
 Buku Teks
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