Adliah Rusydina, author
Pengukuran customer satisfaction terhadap kualitas pelayanan taksi di Jadetabek = Measuring customer satisfaction and its relationship towards taxi s service quality in Jadetabek/ Adliah Rusydina
2014
 UI - Skripsi (Membership)
Gabyta Hasnabila, author
Pengaruh nilai hedonic dan utilitarian terhadap customer delight dalam penerapan metode self-service: studi kasus: Ikea Indonesia = Self-service implementation the effect of hedonic and utilitarian value on customer delight: case study: Ikea Indonesia
2017
 UI - Skripsi (Membership)
Arya Maulana Wicaksana, author
Customer Participation in Service Process: Self-Service Technology Check-in = Partisipasi Pelanggan dalam proses layanan: Teknologi layanan check-in mandiri
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021
 UI - Tesis (Membership)
Yusuf Sidharta, author
Pengaruh Penggunaan Agen Virtual Chatbot Terhadap Kepuasan Nasabah di Industri Perbankan Indonesia = The Impact of Chatbot Virtual Agent to Customer Satisfaction in Indonesia Banking Industry
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Skripsi (Membership)
Rangkuti, Freddy, author
Measuring customer satisfaction
Gramedia, 2002
 Buku Teks
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