See Allo

Alia Latifah Hanum, author

Pengaruh kualitas pelayanan, kepuasan pelanggan, trust, switching cost, dan persepsi harga terhadap loyalitas pelanggan layanan televisi berbayar = The effect of service quality, customer satisfaction, trust, switching cost, and price perception on customer loyalty in pay tv services

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018

UI - Tesis Membership

Hadi Behzion, author

Criteria and Measures of Customer satisfactions: SERVPREF, SERVQUAL, Customer Satisfaction, Service Quality, Total's model / Hadi Behzion, Mostafa Baghishani

Lambert Academic Pub, 2014

Buku Teks

Rayhan Nuraditya, author

Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan GO-JEK di Jakarta, Bogor dan Depok = The Influence of Service Quality on GO-JEK Customer Satisfaction in Jakarta, Bogor and Depok

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019

UI - Skripsi Membership

Tri Hastuti Septiarini, author

Analisis kualitatif dengan model wawancara semi terstruktur untuk mendapatkann gambaran kepuasan pelanggan di Apotek Kimia Farma KS Tubun 282 = Qualitative analysis with semi structured interview model to get a picture of customer satisfaction at Apotek Kimia Farma KS Tubun 282

Fakultas Farmasi Universitas Indonesia, 2021

UI - Tugas Akhir

Risma Kartika Sari, author

Faktor-faktor yang mempengaruhi loyalitas pelanggan pada internet service provider = Factors that influencing customer loyalty in internet service provider

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Tesis Membership

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