See Allo

Goetsch, David L., author

Quality management for organizational excellence : introduction to total quality

Pearson, 2016

Buku Teks

Hradesky, John L., author

Total quality management handbook

McGraw-Hill, 1995

Buku Referensi

Barkley, Bruce T., author

Government program management

Nias Press, 2011

Buku Teks

Dahlgaard, Jens J., author

Fundamentals of total quality management : process analysis and improvement

Chapman & Hall, 1998

Buku Teks

Total quality management / Dale H. Besterfield... [et.al]

Prentice-Hall, 2003

Buku Teks

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