Leland, Karen
Customer service for dummies : a reference for the rest of us!/by karen leland & Keith Bailey
IDG Books Worldwide, 1996
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Pickle, Hal B., author
Small business management
John Wiley & Sons, 1984
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Steinhoff, Dan, author
Small business management fundamentals
McGraw-Hill, 1978
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Sondeno, Stanley R., author
Small business management principles
Business Publications, 1985
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Harvard business review--on management
Harper &​ Row, 1975
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