Budi Rahayu, author
Pengaruh Kepuasan Pasien Atas Mutu Layanan Terhadap Kunjungan Ulang pada Rumah Sakit Paru Dr. M. Goenawan Partowidigdo Cisarua Bogor Tahun 2009 = The Influence of Patient Satisfaction to The Quality of Service Hits Repeat on Lung Hospital of Dr. M. Goenawan Partowidigdo Cisarua Bogor by The Year 2009
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2009
 UI - Tesis (Open)
Decision Making Models For Quality Improvement
 Artikel Jurnal
Ganesh Putranta HJ, author
Usulan perbaikan proses Bisnis sistem penjaminan Kualitas Part pada PT X
Fakultas Teknik Universitas Indonesia, 2006
 UI - Skripsi (Membership)
Fox, Roy
Making quality happen : six steps to total quality management / Roy Fox
McGraw-Hill, 1991
 Buku Teks
Dana Santoso Saroso, author
Decision making models for quality improvement
Faculty of Engineering, Universitas Indonesia, 2012
 Artikel Jurnal
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