Bambang Harmanto, author
Intelligence perspective customer satisfaction analysis toward PLN's service performance : case study PT PLN East Java distribution
Program Pascasarjana Universitas Indonesia, 2006
 UI - Tesis (Membership)
Chandra Lesmana, author
Analisis pengaruh ambient conditions terhadap emotional state, customer satisfaction dan behaviour intention (studi kasus pada konsumen foodrink house) = Analysis of effect of ambient conditions on emotional state, customer satisfaction and behaviour intention (case study on foodrink house consumers) / Chandra Lesmana
2018
 UI - Skripsi (Membership)
Ahmad Jodhi Setiawan, author
Analisis pengaruh service climate melalui peran mediasi employee commitment terhadap customer satisfaction; studi kasus kantor pelayanan operator selular = Analysis of influence of service climate through employee commitment as mediator towards customer satisfaction case study services office of mobile cellular provider
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Skripsi (Membership)
Dwi Sugeng Riyanto, author
Analisis kepuasan pelanggang kualitas pelayanan dan implemntasi customer relationship management: Studi kasus pada PT. Indosat Mega Media / INDOSATnet RN Bogor
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2006
 UI - Tesis (Membership)
Yoga Perdana Hidayat, author
Pengukuran tingkat kepuasan pelanggan dengan importance performance analysis dan potential gain in customer value ke dalam house of quality
Fakultas Teknik Universitas Indonesia, 2011
 UI - Skripsi (Open)
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