Rumondang, Fergie Yemima, author
Analisis pengaruh service recovery strategy terhadap satisfaction recovery melalui perceptions of justice studi kasus pada service recovery pelanggan trac astra rent a car = The analysis of service recovery strategy that affect satisfaction recovery via perceptions of justice dimensions case study in service recovery to customer trac astra rent a car rental jakarta branch
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Johan Irawan, author
Analisis kepuasan masyarakat pada pelayanan Satpas SIM Polda Metro Jaya di luar DKI Jakarta : studi kasus pelayanan SIM di Satpas Polres Metro Tangerang Kota, Polresta Bekasi Kota dan Polresta Bekasi = Analysis of customer satisfaction on service Satpas SIM City Police in outside Jakarta : case study SIM services in Satpas City of Tangerang Metro Police City of Bekasi Police and Bekasi Police
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis (Membership)
Georgius Herry Widiyatmoko, author
Analisis faktor faktor yang mempengaruhi loyalitas konsumen pada female blue collar worker dalam membeli suplemen penambah darah : studi kasus pekerja wanita di Kawasan Industri Cikarang dan Cbitung = Analysis of factors that influence customer loyalty on female blue collar worker in buying anti anemia suplemen : case study female female worker in Cikarang and Cibitung area
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Suswandoyo Biyoga, author
Penggunaan electronic word of mouth sebagai output dari customer satisfaction dan service quality (studi kasus jasa layanan transportasi Go-jek) = Electronic word of mouth usage as output of service quality and satisfaction (case study of transportation service Go-Jek)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2015
 UI - Tesis (Membership)
Hudiaratama, author
Analisis kinerja management terkait customer relationship pada perusahaan jasa : studi kasus pada Hotel Wida = Analysis of management performance related to customer relationship in services company : a case study of Wida Hotel
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Skripsi (Membership)
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