Reynolds, Frank
Macmillan, 1967
Buku Teks
Gardenswartz, Lee
Jossey-Bass Publishers, 1998
Buku Teks
Niles, Nancy J, author
Jones and Bartlett , 2011
Buku Teks
Niles, Nancy J, author
Jones and Bartlett , 2011
Buku Teks
edited Lewis E. Weeks, Howard J. Berman, Gerald E. Bisbee
Health Administration Press, 1979
Buku Teks