Cortada, James W., author
The Quality Yearbook 1994 Edition
McGraw-Hill, 1994
 Buku Referensi
Bank, John, author
The essence of total quality management
Prentice-Hall, 2000
 Buku Teks
Fandy Tjiptono, author
Total quality management
Andi Offset, 1996
 Buku Teks
The Total quality portfolio : volume one
Strategic Direction Publishers, [date of publication not identified]
 Buku Referensi
The Total quality portfolio : volume two
Strategic Direction Publishers, [date of publication not identified]
 Buku Referensi
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