Aikens, C. Harold, author
Quality: a corporate force: managing for excellence
Pearson/Prentice Hall, 2006
 Buku Teks
Beyond total quality management : toward the emerging paradigm
by Greg Bounds [and others]
McGraw-Hill, 1994
 Buku Teks
Tarigan, Rostiana, author
Kendala-kendala dalam penerapan Total Quality Manajemen (TQM) di badan POM = Constraints in applying Total of Quality MAnagement in National Agency of Drug and Food Control
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
 UI - Tesis (Membership)
Goetsch, David L., author
Quality management for organizational excellence : introduction to total quality
Pearson, 2016
 Buku Teks
Total quality control
by Dale H. Besterfield ... [and others]
Prentice-Hall, 1995
 Buku Teks
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