Lovelock, Christopher H., author
Marketing challenges : cases abd exercises
McGraww-Hill, 1993
 Buku Teks
Berg, Thomas L., author
Mismarketing : case histories of marketing misfires
Anchor Books, 1971
 Buku Teks
Rapp, Stan, author
Beyond maxi marketing the new power of caring and dasing
McGraw-Hill , 1994
 Buku Teks
Kotler, Philip, author
Principles of Marketing /​ Philip Kotler, Gary Armstrong
Pearson, 2014
 Buku Teks
Muhammad Adel, author
Perancangan strategi relationship marketing studi kasus Area Motor = strategic planning of relationship marketing case study of Area Motor
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2011
 UI - Tesis (Open)
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