Aldi Julivianto Prakoso, author
Analisis pengaruh electronic customer relationship management terhadap loyalitas pelanggan melalui kepuasan pelanggan sebagai variabel perantara pada situs Livingsocial Indonesia = The influence of electronic customer relationship management towards customer loyalty through customer satisfaction as mediator variable on Livingsocial Indonesia website
Fakultas Ilmu Administrasi Universitas Indonesia, 2014
 UI - Skripsi (Membership)
Flynn, Norman, author
Public sector management
Harvester, 1990
 Buku Teks
Case studies in public health preparedness and response to disasters
Edited by Linda Landesman, Issac B. Weisfuse
Jones and Bartlett Publishers, 2014
 Buku Teks
Barzelay, Michael, author
The new public management : improving research and policy dialogue
University of California Press, 2001
 Buku Teks
Debating public administration : management challenges, choices, and opportunities
Edited by Robert F. Durant, Jennifer R.S. Durant
CRC Press, 2013
 Buku Teks
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