Faulkner, Mike, author
Customer management excellence / Mike Faulkner
John Wiley & Sons, 2003
 Buku Teks
Carter, Neil
How organizations measure success : the use of performance indicators in government / Neil Carter, Rudolf Klein, Patricia Day
Routledge, 1995
 Buku Teks
Greiner, Joy M., author
Exemplary public libraries : lessons in leadership, management, and service
Libraries Unlimited, 2004
 Buku Teks
Fadel Muhammad, 1952-, author
Reinventing local government : pengalaman dari daerah
Kompas Gramedia, 2008
 Buku Teks
Hall, John W., author
Government and local power in Japan, 500 to 1700 : a study based on Bizen Province
Princeton University press, 1973
 Buku Teks
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