Librarians on the internet : impact on reference services
editor by Robin Kinder
The Haworth Press, 1994
 Buku Teks
Municipal year book and public services directory : 1990
editor, Brian J. Rusbridge
Municipal Journal Limited, 1990
 Buku Referensi
Opportunities for reference services : the bright side of reference services in the 1990's / edited by Bill Katz
Haworth Press, 1991
 Buku Referensi
Michelle Anggra Sukma Setianto, author
Keadilan Spasial dalam Distribusi Pelayanan Publik di Jakarta = Spatial Justice in the Distribution of Public Services in Jakarta
Fakultas Teknik Universitas Indonesia, 2020
 UI - Skripsi (Membership)
Fransisca Mayer, author
Analisis pelaksanaan standar pelayanan minimal rumah sakit di instalasi gawat darurat RS Sentra Medika Cibinong Maret-Juni 2014 = analysis implementation of minimum services standard in emergency department of Sentra Medika Cibinong Hospital March-June 2014
Universitas Indonesia, 2015
 UI - Tesis (Membership)
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