See Allo

Sitorus, Markus Freddy, author

Analisis layanan nasabah pada Bank Internasional Indonesia melalui manajemen antrian (studi kasus di BII Kyoei Prince) = Analysis of customer service performance at Bank International Indonesia, through queuing management study (case study at BII Kyoei Prince sub-branch)

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2006

UI - Tesis (Membership)

Gerson, Richard F., author

Mengukur Kepuasan Pelanggan=measuring customer satisfaction

PPM, 2002

Buku Teks

Yoseph Sandhi Wicaksono, author

Analisis kualitas penerbangan (AIRQUAL) di Indonesia : hubungan terhadap kepuasan pelanggan, repurchase intention, serta word-of-mouth = Analysis of airline quality (AIRQUAL) in Indonesia : in relationship with customer satisfaction, repurchase intention, and word-of-mouth

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012

UI - Tesis (Open)

Siska Febriana, author

Kualitas pelayanan pada perusahaan air minum pdam tirta asasta kota Depok golongan III B = The service quality of pdam tirta asasta Depok class III B

2015

UI - Skripsi (Membership)

Sarah Pamela, author

Pengaruh servicescape terhadap kepuasan pelanggan: studi pada Pavilion Beauty Salon = The influence of servicescape on customer satisfaction: case of Pavilion Beauty Salon

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2017

UI - Skripsi (Membership)

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