Dahlgaard, Jens J., author
Fundamentals of total quality management : process analysis and improvement
Chapman & Hall, 1998
 Buku Teks
Total quality management / Dale H. Besterfield... [et.al]
Prentice-Hall, 2003
 Buku Teks
Total quality management / Dale H. Besterfield...[et al]
Prentice-Hall, 1995
 Buku Teks
Isnomo Adi Nugroho, author
Usulan implementasi total quality management untuk pencapaian ISO 9001:2000 : Studi kasus PT Krakatau Steel = The implementation suggestion of total quality management for ISO 9001:2000 achievement (Case: PT Krakatau Steel)
Fakultas Teknik Universitas Indonesia, 2004
 UI - Tesis (Membership)
Masyrisal Miliani, author
Manajemen perpustakaan perguruan tinggi dalam perspektif total quality management metode deming studi kasus di Perpustakaan Universitas Islam Negeri Syarief Hidayahtullah Jakarta
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2010
 UI - Tesis (Open)
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